Privacy Policy

Effective Date: December 14, 2024

At Clysonali, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy is designed to inform you about how we collect, utilize, disclose, and safeguard your data when you engage with our website, purchase our luxurious furniture, or interact with our services. By accessing and using our website (https://clysonali.com/), you explicitly consent to the practices described herein. We strive to maintain transparency and uphold the highest standards of privacy for all our valued customers.

Information We Collect:

  • Personal Identification Information: This encompasses data you provide to us directly when you make a purchase, create an account, subscribe to our newsletter, contact our customer service, or participate in surveys. This information may include your full name, billing and shipping addresses, email address, telephone number, payment information (such as credit card details, although we do not store these directly), and any other personal details you provide voluntarily.

  • Browsing and Website Usage Data: Automatically collected data when you visit our website includes your IP address, browser type, operating system, referring URLs, the pages you navigate through, the date and time of your visit, your interactions with the website’s features, and the duration of your stay. This data is collected using cookies, pixel tags, and other similar technologies.

  • Purchase History: We maintain a record of your past purchases, including detailed product information, purchase dates, payment history, and any specific requirements you may have expressed. This helps us enhance your future shopping experience and offer personalized recommendations.

  • Communications Data: We retain records of your communications with us, whether through email, phone calls, or live chat, to provide efficient customer support, resolve issues promptly, and continuously improve our service.

  • Marketing Preferences: We may collect your preferences for receiving marketing communications, allowing us to tailor our promotions and newsletters to your interests. This information is provided by you when you subscribe to our mailing list or participate in promotional activities.

How We Use Your Information:

  • Order Processing and Fulfillment: We use your personal data to process your orders, verify your payment information, fulfill your purchase requests, arrange for shipping and delivery of our premium furniture, and manage any returns or exchanges.

  • Account Management: If you create an account on our website, we use your information to manage and maintain your account, allowing you to view your order history, track your shipments, save your preferences, and simplify future purchases.

  • Customer Service and Support: We use your contact information to respond promptly to your inquiries, address your concerns, resolve issues, and provide technical support. This helps us ensure a seamless and satisfying customer experience.

  • Personalized Marketing and Promotional Communications: With your explicit consent, we may send you tailored marketing emails, newsletters, or SMS messages about new product arrivals, sales events, and special promotions. You can opt out of these communications at any time through the unsubscribe link provided in our emails or by contacting us directly.

  • Website and Service Improvement: We use browsing data to analyze website performance, improve navigation, identify areas of the site that need enhancement, and continuously optimize our services to improve the user experience.

  • Legal Compliance: We may disclose your personal information when legally required to comply with applicable laws, regulations, legal processes, court orders, or government requests.

  • Security and Fraud Prevention: We use your information to maintain the security of our website, monitor for any suspicious activity, and protect against fraudulent transactions and unauthorized access to your information.

How We Share Your Information:

  • Third-Party Service Providers: We may share your information with trusted third-party service providers that assist us in essential operations such as payment processing, shipping, marketing, email management, website hosting, and data analysis. These providers are contractually obligated to safeguard your data and use it only for the purposes we specify.

  • Legal and Regulatory Compliance: We may disclose your information to government authorities, law enforcement agencies, or courts if required by law or legal process to comply with applicable regulations or court orders.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction to ensure continuity of service and data protection.

Data Security:

  • We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, secure server hosting, firewalls, access controls, and routine security audits.

  • We regularly review and update our security practices to ensure the ongoing protection of your information and to remain compliant with all relevant security standards.

Your Rights:

  • Access: You have the right to request access to the personal information we hold about you, enabling you to review the accuracy and completeness of your data.

  • Correction: You have the right to request corrections to any inaccurate or incomplete information we hold about you, ensuring your data is up to date.

  • Deletion: You have the right to request the deletion of your personal data, subject to certain legal requirements and limitations.

  • Opt-Out: You have the right to opt out of receiving marketing communications from us at any time, allowing you to manage your communication preferences.

  • Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, facilitating the transfer of your data to another service provider.

Children’s Privacy:

Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal data from a child, we will take immediate steps to delete it and prevent further collection.

Changes to This Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will post any updates on our website, and we encourage you to review this policy regularly to remain informed of our practices.

Contact Information:

If you have any questions about this Privacy Policy or our practices, or if you wish to exercise your rights, please contact us at:

Address: 83 Locust St, Floral Park, NY

Phone: (516) 328-6693

Email: info@clysonali.com

Website: https://clysonali.com/