Sales Policy – CLYSONALI

Effective Date: February 26, 2025

At CLYSONALI, we are committed to providing our customers with high-quality furniture and home décor, along with an exceptional shopping experience. This Sales Policy outlines the terms and conditions that apply when you make a purchase from our website clysonali.com. Please read through this policy carefully to ensure a smooth and seamless transaction.

1. Order Acceptance and Confirmation

When you place an order on our website, you are making an offer to purchase the selected items. CLYSONALI reserves the right to accept or reject any order for any reason, including but not limited to:

  • Product availability
  • Pricing errors
  • Shipping restrictions
  • Fraud prevention

Once your order is confirmed and payment is processed, we will send you an order confirmation email containing the details of your purchase. Please note that receiving an order confirmation does not guarantee that the product will be fulfilled. A product is only considered purchased once payment has been successfully processed and the product has been shipped.

2. Product Information and Availability

We make every effort to provide accurate descriptions, images, and prices for all products. However, we do not guarantee that all content on our website is error-free. In case of any discrepancies such as incorrect pricing, stock unavailability, or product description errors, CLYSONALI reserves the right to correct the error and notify the customer. You will be given the option to either:

  • Wait for the product to become available
  • Choose an alternative product
  • Receive a full refund

We aim to provide you with accurate and up-to-date information about all products, but availability and product details may change without notice.

3. Pricing and Payment

  • Pricing: All prices on CLYSONALI are displayed in USD (United States Dollars). Prices may change from time to time based on promotions, new stock, or other factors. The final price you will pay is displayed at checkout.

  • Sales Tax: Sales tax will be calculated and added to your order at checkout based on your shipping address. Sales tax rates are determined by your state or local tax laws.

  • Payment Methods: We accept a variety of secure payment methods, including Visa, MasterCard, American Express, Discover, PayPal, and other available payment options. All transactions are securely processed using the latest encryption technologies, and CLYSONALI does not store your payment details.

Payment will be authorized immediately at checkout, and your order will be processed once payment is confirmed.

4. Order Processing and Shipping

  • Processing Time: Orders are typically processed within 1-2 business days (Monday to Friday). Orders placed during weekends or holidays will be processed on the next business day.

  • Shipping Methods: We offer a variety of shipping options including Standard Shipping, Expedited Shipping, and Express Shipping. Shipping costs are calculated during checkout based on the shipping method and delivery location.

  • Delivery Time: Delivery times depend on the shipping method selected and your location. For domestic orders, delivery typically takes 5-7 business days for standard shipping. For expedited or express shipping, delivery times will be faster.

  • Tracking Orders: After your order is shipped, you will receive an email with tracking information, allowing you to track your shipment in real-time.

5. Cancellations and Changes to Orders

Once your order is placed and payment is processed, it is generally not possible to cancel or modify it. However, if you need to make a change to your order or cancel it, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your request.

Once an order has shipped, we are unable to cancel or modify it. In such cases, you may return the item after receiving it, as per our Return and Exchange Policy.

6. Returns and Exchanges

We want you to be fully satisfied with your purchase. CLYSONALI offers a 30-day return and exchange policy for most items. Please refer to our Return and Exchange Policy for detailed information on how to return or exchange an item.

  • Eligibility for Returns: Items must be unused and in original condition, with packaging intact.

  • Non-returnable Items: Personalized or custom-made items, and certain sale items, are non-returnable unless defective.

7. Refunds

Refunds are processed once your returned item is inspected. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable unless the return is due to an error on our part.

  • Processing Time: Refunds are generally processed within 7-10 business days from the date we receive the returned item. Depending on your payment provider, it may take additional time for the funds to appear in your account.

  • Partial Refunds: If you return part of an order, your refund will be adjusted based on the value of the returned items.

8. Limitation of Liability

CLYSONALI is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability is limited to the amount paid for the specific product or service that gave rise to the claim.

9. Customer Support

Our customer service team is here to assist you. If you have any questions regarding our products, order process, returns, or exchanges, feel free to contact us:

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States and the state of New York. Any disputes arising from this Agreement will be resolved in the appropriate courts located in New York, USA.