Sales Policy

Effective Date: December 14, 2024

At Clysonali, we are committed to providing a premium shopping experience, ensuring every purchase of our luxury furniture meets your highest expectations. This comprehensive Sales Policy outlines the terms and conditions that govern your purchases with us. By placing an order with Clysonali through our website (https://clysonali.com/), you are agreeing to the following terms.

Product Information:

  • Accuracy of Descriptions: We strive to provide accurate and detailed product descriptions, specifications, and high-resolution images on our website. However, slight variations in color, size, or appearance may occur due to differences in display settings, the use of natural materials, and the unique craftsmanship involved in producing our luxury furniture.

  • Product Availability: Product availability is subject to change. If an item you have ordered is not immediately available, we will notify you promptly and offer alternative options, a backorder date, or a full refund.

  • Pricing: Prices for our products are displayed on our website in USD and are subject to change without prior notice. We reserve the right to correct any pricing errors or inaccuracies that may occur. All prices exclude applicable taxes.

  • Taxes: Sales tax will be applied to all applicable orders as required by law. The applicable tax rate will be displayed during the checkout process, based on your location and the relevant legal requirements.

Ordering Process:

  • Order Placement: You can place an order for our luxury furniture through our website. By placing an order, you are making an offer to purchase the selected items under the terms detailed in this Sales Policy.

  • Order Confirmation: Upon successful placement of your order, you will receive an automated order confirmation email. This confirmation acknowledges receipt of your order but does not constitute acceptance of your offer to purchase.

  • Order Acceptance: Clysonali reserves the right to accept or decline your order at our discretion. We may decline orders due to product unavailability, pricing errors, or for any other reason. If we decline your order, a full refund will be issued to you.

  • Payment: We accept various secure payment methods as displayed on our website. Payment must be received in full before your order is processed and prepared for shipping. We employ secure payment gateways to protect your financial information.

Shipping and Delivery:

  • Shipping Options: We offer various shipping options to accommodate your needs. Delivery times may vary based on your location, shipping option selected, and the size and weight of your luxury furniture items. We strive to provide accurate delivery estimates, but we are not responsible for delays caused by shipping carriers or unforeseen circumstances.

  • Shipping Costs: Shipping costs will be calculated based on your order size, weight, destination, and the selected shipping method. These costs will be clearly displayed during the checkout process before you finalize your purchase.

  • Delivery Address: You are responsible for providing a correct and complete delivery address. Clysonali is not responsible for delivery delays or errors caused by incorrect or incomplete address information provided by the customer.

  • Inspection Upon Delivery: We highly encourage you to inspect your order upon delivery for any signs of damage or defects. If you notice any issues, please contact our customer service team within 48 hours of receipt to report the problem and arrange for resolution.

Payment Methods:

  • We accept major credit cards, debit cards, and other secure payment methods as displayed on our website during the checkout process.

  • All payments are processed securely through our payment processor, and we do not directly store your sensitive financial information on our servers.

Warranty:

  • We provide a limited warranty on our products against manufacturing defects. The duration and specific terms of the warranty may vary depending on the product. Please refer to the product description or contact our customer service for detailed warranty information.

  • The warranty does not cover damage caused by misuse, negligence, accidents, normal wear and tear, improper cleaning or maintenance, or environmental factors.

  • For warranty claims, please contact our customer service team with your order number, purchase date, a detailed description of the issue, and photographic evidence where applicable.

Intellectual Property:

  • All content on our website, including product images, text descriptions, logos, trademarks, and designs, are the intellectual property of Clysonali and are protected by copyright, trademark, and other applicable intellectual property laws.

  • You are not allowed to use, reproduce, distribute, modify, or create derivative works from our intellectual property without our explicit written consent.

Limitation of Liability:

  • In no event shall Clysonali or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products, except as required by applicable law.

  • Our liability to you is limited to the purchase price of the product giving rise to the claim.

Governing Law:

  • This Sales Policy and your use of our website shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles.

Changes to This Sales Policy:

  • We may update this Sales Policy from time to time to reflect changes in our business practices, legal requirements, or market conditions. We will post any updates on our website and encourage you to review this policy regularly to remain informed of any updates.

Contact Information:

If you have any questions about our Sales Policy, please contact us:

Address: 83 Locust St, Floral Park, NY

Phone: (516) 328-6693

Email: info@clysonali.com

Website: https://clysonali.com/