Refund and Return Policy

Effective Date: December 14, 2024

At Clysonali, we place utmost importance on your satisfaction and strive to provide an unparalleled experience with our luxury furniture. This comprehensive Refund and Return Policy is designed to ensure clarity and transparency in our process for handling returns and refunds. We are committed to assisting you if you are not completely satisfied with your purchase. Please review the policy below carefully.

Eligibility for Returns:

  • Timeframe: You have a period of 30 calendar days from the date of delivery to initiate a return for a refund or exchange. Returns requested after this timeframe may not be accepted.

  • Condition of Items: To be eligible for a return, items must be in their original condition, unused, and free from any signs of wear, damage, alteration, or misuse. All original packaging, tags, manuals, and accessories must be included and in their original condition. Items not meeting these criteria will be rejected.

  • Proof of Purchase: A valid proof of purchase is required, such as your order number, receipt, or confirmation email, to process your return efficiently and accurately.

  • Exceptions: Certain items are not eligible for return, including custom-made furniture, items sold “as-is,” final sale merchandise, and items damaged due to misuse or opened or unsealed products that are not suitable for resale.

How to Initiate a Return:

  1. Contact Customer Service: To begin the return process, please contact our customer service team at info@clysonali.com or (516) 328-6693. Please provide your order number, the details of the item you wish to return, and the reason for the return. Our dedicated team is available to assist you and address any questions you may have.

  2. Return Authorization: Once your request has been reviewed, and if your return is eligible, our customer service team will provide you with a return authorization and detailed instructions on how to package and ship the item back to us. This authorization is essential to ensure the smooth processing of your return.

  3. Packaging and Shipping: Securely package the item to prevent damage during transit, ideally using the original packaging wherever possible. Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method to ensure the delivery of your return.

  4. Inspection and Processing: Upon receiving the returned item, our team will conduct a thorough inspection to ensure it meets all the conditions outlined in this policy. If the return is approved, we will process your refund or exchange as promptly as possible. Items that do not meet the eligibility criteria will be returned to the customer at their expense.

Refund Options:

  • Original Payment Method: Refunds will be processed to the original payment method used for the purchase. Please allow 7-10 business days for the refund to be reflected in your account, depending on your financial institution’s processing time.

  • Store Credit: In certain circumstances, we may offer store credit as an alternative to a refund. Store credit can be used towards future purchases and discussed with our customer service team.

  • Refund Amount: The refund will include the purchase price of the returned item, excluding any original shipping costs.

Exchanges:

  • If you wish to exchange an item for a different one, please indicate this to our customer service team when initiating your return. Exchanges are subject to product availability. The new item will be shipped once the returned item is received, inspected, and approved.

  • If the replacement item is of a lower value, the difference will be refunded. If the replacement item is of a higher value, you will need to pay the additional cost.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately, within 48 hours of receipt. Provide photographic evidence of the damage or defect along with your order number and details.

  • We will arrange for a replacement to be shipped to you at no additional cost, or issue a full refund if a replacement is not possible or preferred.

  • We may request that you return the damaged or defective item in its original packaging and will provide you with a prepaid return shipping label.

Non-Refundable Items:

  • Custom-made or personalized furniture is generally non-refundable unless the item is damaged or defective upon arrival.

  • Items sold “as-is” or on clearance are non-refundable.

  • Shipping fees are non-refundable unless the return is due to our error.

Return Shipping Costs:

  • Return shipping costs are the responsibility of the customer, except in the case of damaged, defective, or incorrect items shipped due to our error. In these situations, Clysonali will cover the return shipping costs.

Contact Information:

If you have any questions about our Refund and Return Policy or the status of your return, please contact us:

Address: 83 Locust St, Floral Park, NY

Phone: (516) 328-6693

Email: info@clysonali.com

Website: https://clysonali.com/