Return and Exchange Policy – CLYSONALI

Effective Date: February 26, 2025

At CLYSONALI, we are committed to providing high-quality furniture and home décor that enhance your living spaces. We understand that sometimes things don’t work out as planned, which is why we offer a clear and hassle-free Return and Exchange Policy to ensure your complete satisfaction. Please read this policy carefully to understand the conditions and steps for returns and exchanges.

1. Return and Exchange Eligibility

We accept returns and exchanges for most products within 30 days of delivery. To be eligible for a return or exchange, the following conditions must be met:

  • Condition: The product must be unused, in its original condition, and in its original packaging, with all tags, labels, and accessories included.
  • Proof of Purchase: A receipt or order confirmation email must be provided to initiate a return or exchange.
  • Exclusions: Some items, such as personalized or custom-made products, are not eligible for return or exchange unless they are defective or damaged upon arrival.

2. How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@clysonali.com or by phone at (516) 328-6693. Provide your order number and the item(s) you wish to return or exchange.

  2. Return Authorization: Once we receive your request, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item(s). Please do not send back any products without the RMA number as returns without it may not be processed.

  3. Prepare the Return Package: Securely package the item in its original packaging with all accessories, instructions, and tags. Make sure the RMA number is visible on the outside of the package.

  4. Return Shipping: After receiving the return instructions, send the item to the address provided by our customer service team. You will be responsible for the return shipping costs unless the item is defective or incorrect. If your return is due to our error (e.g., incorrect or damaged items), we will cover the return shipping costs.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited back to the original payment method within 7-10 business days.

  • Refund Method: Refunds will be credited to the original payment method used at the time of purchase.

  • Partial Refunds: If only part of an order is returned, the refund will be adjusted based on the value of the returned items. Shipping costs are non-refundable unless the return is due to an error on our part.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to arrange for a replacement or a full refund, and we will cover any return shipping costs for defective or damaged items.

  • Damage Reporting: To report a damaged or defective item, please send a clear photo of the damage or defect to info@clysonali.com within 7 days of receiving the product. We will provide you with return instructions for a replacement or refund.

  • Replacement or Refund: If the item is confirmed to be defective or damaged, we will either replace it or issue a full refund, depending on your preference and product availability.

5. Non-Returnable Items

Certain items are non-returnable and cannot be exchanged or refunded, including:

  • Personalized or Custom-made Items: These items cannot be returned or exchanged unless they are defective or damaged upon arrival.
  • Gift Cards and Final Sale Items: These items are non-returnable.
  • Used or Damaged Products: Items that have been used, damaged, or altered after delivery are not eligible for return.

6. Shipping Costs for Returns

Unless the return is due to a defect or an error on our part, you will be responsible for the cost of return shipping. Shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund.

7. Exchange Process

If you would like to exchange an item for a different size, color, or model, the process is simple:

  1. Contact Us: Reach out to us with details about the item you wish to exchange and the item you want in exchange.

  2. Return the Original Item: Follow the return instructions, and once we receive the returned item, we will send you the replacement item.

  3. New Shipping Costs: If there is a difference in price between the exchanged items, we will notify you of any additional charges or refunds needed.

8. Contact Us

If you have any questions about our Return and Exchange Policy or need assistance with your return or exchange, please don’t hesitate to contact us. Our team is ready to assist you!