Shipping Policy – CLYSONALI

Effective Date: February 26, 2025

At CLYSONALI, we strive to provide our customers with the best possible shopping experience, including fast, reliable, and secure shipping. This Shipping Policy outlines the shipping methods, delivery times, costs, and how we process orders for customers purchasing products through our website clysonali.com. Please read this policy carefully to understand how your order will be handled and delivered.

1. Order Processing Time

  • Order Confirmation: After placing your order, you will receive an email confirmation. This email serves as proof that we have received your order and are in the process of processing it.

  • Processing Time: Orders are typically processed within 1-2 business days (Monday to Friday). Orders placed on weekends or holidays will be processed the next business day.

  • Delays: In rare cases, orders may be delayed due to high demand, product availability, or unforeseen circumstances. If your order experiences a delay, we will notify you promptly.

2. Shipping Methods and Delivery Times

We offer several shipping options, ensuring that you receive your products on time and in perfect condition.

  • Domestic Shipping (USA):

    • Standard Shipping: Typically delivered within 5-7 business days.
    • Expedited Shipping: Typically delivered within 2-3 business days.
    • Express Shipping: Typically delivered within 1-2 business days.

  • International Shipping:

    • Delivery times for international orders may vary. Orders typically arrive within 7-14 business days, depending on your location and customs processing.

Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs delays, carrier delays, or adverse weather conditions.

3. Shipping Costs

Shipping fees are calculated during checkout based on your shipping address, selected shipping method, and the size/weight of the items in your order.

  • Free Shipping Promotions: CLYSONALI may offer free shipping promotions from time to time. Please check our website or the checkout page to see if any promotions are available for your order.

  • International Shipping Fees: For international orders, shipping costs will be calculated based on your destination country and the size of your order. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your order’s progress. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

  • Tracking Issues: If you experience any issues with tracking or need assistance, please reach out to us, and we will help resolve the issue promptly.

5. Delivery Address

It is crucial that the shipping address you provide is accurate and complete. CLYSONALI is not responsible for delays or issues caused by incorrect or incomplete address information.

  • Address Changes: If you need to change the shipping address after placing an order, please contact us immediately. We will do our best to accommodate the change before your order ships, but once the order has been processed or shipped, we cannot modify the address.

  • P.O. Boxes: Please note that some carriers do not deliver to P.O. Box addresses. If your address is a P.O. Box, please ensure the selected shipping method supports delivery to P.O. Boxes.

6. Shipping Restrictions

Currently, we only ship to valid addresses within the United States and select international locations. During checkout, you will be notified if we do not ship to your location.

  • International Orders: Customers placing international orders are responsible for complying with their country’s customs regulations. Customs duties, taxes, and import fees are the responsibility of the customer.

7. Shipping Delays

While we make every effort to ensure timely delivery, there may be occasional delays due to factors outside of our control, such as:

  • Weather conditions
  • Carrier delays
  • Customs processing (for international shipments)
  • Holidays or peak seasons

If your order is delayed, please check the tracking information for updates. If you need further assistance, feel free to contact us.

8. Lost or Damaged Packages

We take great care to ensure that your products are delivered safely, but in the event of a lost or damaged package, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund if necessary.

  • Damaged Items: If your item arrives damaged, please contact us within 7 days of receiving the product. Please provide photographic evidence of the damage, and we will arrange a replacement or refund.

  • Lost Packages: If your package is lost in transit, please contact the carrier using the tracking number. If the carrier is unable to resolve the issue, contact us, and we will assist you in filing a claim.

9. Contact Us

If you have any questions or need assistance with shipping, please contact us. Our customer support team is here to assist you!